Get stories about your interests and hobbies.Know as soon as your favorite artists drop new albums.Get real-time updates on sports, movies, and events.Start your morning with weather and top news.Stay in the know about topics that interest you.With step-by-step guides and videos, you can learn ways to solve math, chemistry, biology and physics problems. Hum a song into the Google app to find out what it is. Search by singing, even when you’ve forgotten the lyrics.Refine your camera searches by adding words – whether you want those shoes but in ‘blue’, or want to learn how to ‘repair’ that broken bit on your bicycle.See something you like? Use your camera to find out where you can buy it.Translate over 100 languages on things like road signs, menus, and any other words you can point your camera at.Use your camera to identify what you’re looking at – whether that’s a colorful butterfly, a spiky plant, or anything else you’re curious about.Oh, and you can also search for songs by humming. Note: If you have followed these steps and was unable to resolve the issue, please kindly contact Samsung to further address your concerns.The official Google app gives you more ways to search – Use your camera to uncover who painted that artwork, translate a menu on your travels, find out what type of dog that fluffy thing is, shop anything you can see, and solve your homework. If your device has less than 1GB of storage available, you will need to free up some space. Please ensure that this application has not been disabled. Step 6: Go into the Application Manager and go into Download Manager. If your device is already on the latest software, please proceed to the next step. Then tap on Update now to search for any updates. Go into the Settings menu → About device → Software update. Step 5: Ensure that your device is on the latest software. Step 4: Go back into the Application Manager and tap on Google Play Store. After you have actioned this please do the same for the Download Manager app as shown below. Tap on Google Play Store and then tap on Clear Data and Clear Cache. Step 2: Please ensure that the date and time is correct as to the current date and time. Step 1: Please ensure that you have a valid Internet connection. ■ 'App Name' could not be downloaded due to an error. ■ Error retrieving information from server.

These steps can also help with the following error messages: If you're having trouble loading the Google Play Store or having issues downloading apps and games, try the troubleshooting steps below.

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